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Weekly Boffin no. 22

August 3, 2017

Ask people to list their least favourite industries and the same businesses would appear time and again. Estate agents, parking companies and call centres rank highly as professions we're not keen on dealing with. Sadly for those of us in the industry, recruitment would also figure prominently in those lists. 

Whilst much of the criticism of recruitment is rooted in historical bad practice it is a hard reputation to shake off. Most recruiters are conscientious workers and decent people but how do we ditch the perception which the public have of our field? 

In reality it comes down to good customer service. There are retail elements to our business and unlike other retailers we have two distinct "customers", clients and candidates. Both have unique requirements and it is important that we meet those demands whilst still being true to the needs of our own organisations. 

One of the biggest misnomers in business is that the customer is always right. By any objective measure it simply isn't true and by adhering to such a daft principle we run the risk of causing more problems. Unfortunately we live in a world in which people are expecting to be ripped off and conned at every turn. By setting out our terms clearly and concisely at the start of every transaction we minimise the risk of problems further down the line. 

Whilst this may be seen as protecting the business first it is actually just good customer service. Both the clients and candidates know what to expect and we can then be fairly judged on whether or not we meet that criteria. Far too often in a sales environment corners are cut in terms of information just to get deals over the line. Sometimes a client or candidate won't agree to our terms and that is OK. Better to lose a deal through honesty than to tie yourself up in knots over a service you can't actually provide. 

The nature of a business like ours is that feedback, particularly from the perspective of the candidate is often hard to come by. Obviously if a client is happy with your work they'll use you again but if you successfully place a candidate then they're unlikely to be in touch any time soon. Sometimes though you get a nice surprise and it is proof that if we do our job properly, not only will the business flourish but poor perceptions will change. 

 

Job of the Week

People Business Partner

  • Must be a true HRBP preferably with CIPD level 7. 

  • Responsible for aligning business objectives and driving projects and strategies. 

  • Must be a strong coach and mentor.

  • Hotel and/or luxury brand experience essential.

  • Must be able to travel to sites across the UK.

  • £55,000 - £60,000


If this sounds like you or someone you know please get in touch here!
 

On This Day

On this day in 1923 Vice President Calvin Coolidge becomes the 30th President of the US upon the death of Warren G. Harding. These two men still hold the record for the best presidential names in history. One of these is fact, the other might simply be the opinion of the Weekly Boffin.  
 

What's On


See spectacular captions from award-winning photographers with the Travel Photographer of the Year exhibition at the University of Greenwich. Boasting stunning images of amazing places around the world, the exhibition also features a retrospective of some of the best photographs from the award’s past 14 years. Read more here.

 

Fact Of The Week
 

Not only is today White Wine Day it is also Indian Pale Ale Day. Far be it from us to accuse you all of having a drink problem but we've seen the photos and there was the time you drunk dialled us at three in the morning. You need no excuses to get stuck in . 

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